Ashley Chimney Service & Masonry, Inc - Chimney sweep
13215 SE Mill Plain Blvd, Vancouver, WA 98684
Ashley Chimney Service & Masonry, Inc
13215 SE Mill Plain Blvd, Vancouver, WA 98684
(360) 253-8423
Sunday: Closed
Monday: 9 AM–1 PM, 4–8 PM
Tuesday: 8 AM–2 PM
Wednesday: 8 AM–2 PM
Thursday: 8 AM–2 PM, 4–8 PM
Friday: 8 AM–2 PM
Saturday: 8 AM–2 PM
Google Rating 3 Stars
Customer Reviews
Name: Michelle Broweleit
Rating: 1
Review: They supposedly cleaned our stove pipe. I wasn’t really happy at the time but thought “oh well, good enough.” Now that it’s cold we’re trying to use it and the whole house gets full of smoke. They won’t return calls. When someone finally returned a call after numerous calls over more than a week’s time, she said she’d call right back after talking to the tech (?). She didn’t. Still no calls back. I guess at this point I’ll have to pay someone reputable to fix the damage and sue them for the cost. Avoid them!
Date: 3 months ago
Name: George Cook
Rating: 5
Review: Bill and Russel were very friendly, courteous and professional. They worked very efficiently and effectively. They have been here before and repeated their good work today. Thanks!
Date: 4 months ago
Name: Elizabeth Kienle
Rating: 1
Review: Last month we had them come out to clean our chimney only to discover they needed to install an access door to clean the chimney in our recently purchased house. It took a week of back and forth with the receptionist to finally confirm an appointment for this. The day the appointment was scheduled they never showed. My husband called them 4 times and 4 hours after their scheduled arrival time he received a call from one of their workers saying they would be there shortly. They arrived and began the installation of the door, but then left before the job was complete. They did not seal around the installed access door, did not clean our chimney and didn’t clean their mess up. We came home to discover all the knocked out brick and mortar laying on top of our wood stove box and creosote caked inside the walls of the chimney. (Because they were so late we were forced to leave for work prior to them finishing the outside portion of the installation). Every time we have attempted to get ahold of this company they do not answer and do not call back. My husband had received a price quote for the job the first time they came out, but while doing the installation they attempted to charge us double what the original quote was. I do not recommend this company for anything.
Date: 6 years ago
Name: Corinne Thompson
Rating: 1
Review: I had been using Ashley Chimney Service for several year and they came out in late February to do their 29 point inspection of my wood stove and chimney. After twenty minutes he was done but when I checked there was still ashes in the stove and I had to request that it also be cleaned out. He also said my chimney needed pressure washing and waterproofing that they could do for an additional $289 with a 5 year warranty. The next day I checked my records and found they had done the pressure washing/ waterproofing on my chimney in 2014 and it had a 15 year warranty according to the invoice. I called back to schedule an appointment to have this done but got the runaround for a few weeks. Finally, they said I would need to pay another $79.95 to inspect it to see if the leaking was due to them. Apparently, the first guys 29 point inspection for $129.95 + tax was not good enough to determine this. I will not use this company again as they do not honor their warranties.
Date: 6 years ago
Name: Karen Rigley
Rating: 1
Review: I paid to have my chimney and Wood stove cleaned. They tried getting more money out of me for repairs. Luckily I got a 2nd opinion for the repairs. The other company discovered my chimney was not cleaned and full of soot. Now I cannot reach anyone for customer service. I called and forwarded pictures to the person who sets appointments. No office to go to and no name for owner or manager. Very disappointing. Please don’t make the same mistake I did.Service: Stove & fireplace cleaning
Date: 3 years ago
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